Published on November 14, 2019
2 min read
From production to sales to customer service, the steel supplier relies on digital tools and is thus one of the most modern in Germany. SCHÄFER Perforated Metal is now also a dealer on the XOM Marketplace.
They are used in cooling and heating appliances, as machine elements, in vehicle construction or in house facades - perforated metal sheets are versatile due to their durability and material properties. SCHÄFER Perforated Metal from Neunkirchen near Siegen is part of the internationally successful SCHÄFER Werke group of companies. Under the motto "Custom-made perforated sheets - individual and fast", the company offers a wide range of high-quality perforated sheets for all industries and applications. Their high-precision tools meet almost any requirement in terms of material, hole pattern, dimensions, pre-processing and delivery and the results are available on short notice.
The company has recently implemented a profound digital transformation, which is now bearing fruit. "The comprehensive digitalization affects both the production processes and the customer-oriented processes," explains Alexander Tumasjan, Sales Director at SCHÄFER Lochbleche GmbH. "We focus on customer satisfaction with our multichannel strategy. If you prefer direct exchange, we are happy to advise you personally. For those who feel more comfortable online, we offer extensive digital services."
This includes an own web shop and presence on the XOM Marketplace digital trading platform. "Both enable fast access to our warehouse portfolio around the clock, even outside normal office hours," says Alexander Tumasjan. "Online customers only have to register and can then order digitally from us with just a few mouse clicks. With many filters and selection settings, customers can quickly find the desired product. Our goods are then ready for delivery or collection within 24 hours".
SCHÄFER Perforated Metal has just expanded its stock portfolio with new perforation patterns and stainless steels. A total of 68 new articles are available. With the new products, the company is responding to current market needs and at the same time focusing even more on personal service. New round perforations in straight rows, Rg 10-15 and Rg 4.5-15 are now permanently available from stock in various dimensions and materials. Two new stainless steels, 1.4404 and 1.4571, have also been added.
"I think that the digital services from SCHÄFER and XOM Materials complement each other well," says Alexander Tumasjan. "On a platform like the XOM Marketplace, customers can order online from several suppliers at the same time. Something like this will certainly become more and more the norm. As we have had good experiences with our own webshop, we now want to go one step further with XOM towards the digital future."
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